We’re here to help! If you have any accessibility needs, contact us before booking. Our friendly reservations team will gladly assist and answer any questions you’ve got.
We want every traveller to have an amazing time with us, no matter their individual requirements. That said, there are a few challenges that come with exploring Scotland’s more remote and rugged spots. Below, you’ll find some handy info to help plan your trip.
Wheelchair Users & Limited Mobility
Many of Scotland's attractions are accessible, but some historic sites, castles and rural locations may have uneven terrain, steps or restricted access. Our vehicles have limited storage space and weight capacity. We may be able to accommodate lightweight folding wheelchairs, but we cannot carry heavy, non-folding or large electric wheelchairs. Before booking, please contact us to discuss your requirements and the suitability of your chosen tour.
Please note:
- Guests must be able to board and leave the vehicle independently or with assistance from their travelling companion.
- Driver-guides cannot provide physical lifting assistance.
- Some accommodation providers and attractions may have stairs or uneven access routes.
- A short walk may occasionally be required between accommodation and the tour vehicle.
Disembarking the Bus During Tour Stops
Our sightseeing tours include regular stops throughout the day to allow guests to explore Scotland's landscapes, attractions and communities.
At each stop, all passengers are required to leave the vehicle as:
- Driver guides must take legally required rest breaks.
- Vehicles must be secured while unattended.
If you have concerns about mobility during tour stops, please contact us before travelling so we can discuss your options.
Accommodation
We partner with hostel accommodation located in small Highland towns and villages. Accessibility can vary between properties and some may include:
- Stairs and split-level access
- Uneven paths or sloping streets
- No lift access
- Shared facilities (where applicable)
If you have specific accessibility requirements, we'll do our best to advise you before booking. For detailed accessibility information regarding a specific property, accommodation staff will be best placed to assist.
Dietary Requirements
For selected tours, instead of hostel accommodation you will stay at a bed & breakfast (B&B) or hotel. In those instances, breakfast is always included.
When breakfast is included at a hotel or B&B:
- Vegetarian options are typically available
- Gluten-free and dairy-free options may vary by location
- Advance notice of dietary requirements is recommended
Please note that B&Bs and hotels do not usually provide self-catering facilities.
Assistance Dogs
We’re happy to welcome well-behaved, trained assistance dogs on our tours.
One-day tours: If you need to bring an assistance dog, please contact us at least 48 hours in advance so we can make any reasonable adjustments.
Multi-day tours: Please let us know at the time of booking if you’ll be bringing an assistance dog.
If you’ve already booked and the tour is full, we’ll do our best to accommodate your dog. This will depend on the dog’s size and cannot be guaranteed; smaller dogs that can sit at your feet are usually easier to accommodate.
If your chosen tour still has spaces available, we can reserve one additional space for your assistance dog free of charge if required.
Important safety note: Assistance dogs cannot lie in the bus aisles at any time, as this would block emergency exit routes.